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Luxury products inspired by bees - from our hives to your home

Frequently asked questions

  1. Keep it dry between uses: Use a well-draining soap dish to prevent your soap from sitting in water. This allows it to dry out completely between uses, reducing the chance of it becoming mushy.
  2. Store in a cool, dry place: When not in use, store your soap in a cool, dry area away from direct sunlight and heat, which can cause it to soften or lose fragrance.
  3. Rotate you soaps: If you like to use different soaps, rotate them regularly to let each one dry fully between uses.

By following these steps, your natural soap will last longer, and you’ll get the most out of its nourishing ingredients and fragrances.

Taking good care of your candle can help it burn longer and more evenly. Here are some tips to keep your candle in great shape: 

  1. First Burn: Make sure to let the candle burn long enough for the entire surface to melt. This prevents tunneling, where only the centre of the candle melts, leaving wax around the edges.
  2. Trim the Wick: Before each use, trim the wick to about 1/4 inch. This helps the candle burn more evenly and prevents soot from forming.
  3. Avoid Drafts: Keep your candle away from drafts, fans, or air vents. This helps it burn evenly and reduces the risk of uneven melting.
  4. Burn Time: Don’t burn your candle for more than 3-4 hours at a time. This helps maintain the candle’s structure and prevents the wick from becoming too long.
  5. Storage: Store your candles in a cool, dark place to prevent them from melting or fading. If you have taper candles, store them flat to avoid warping.
  6. Extinguishing: Use a snuffer to extinguish the candle instead of blowing it out. This helps prevent hot wax from splattering and keeps the wick centered.
  7. Clean the Wax Pool: Keep the wax pool free of debris like wick trimmings or matches to ensure a clean burn.

By following these tips, you can enjoy your candles safely and make them last longer.

  1. Fragrance Oil Vapor: Sometimes what looks like smoke is actually the fragrance oil vaporizing from the molten wax. This is normal and usually happens when the wax gets hot enough to release the fragrance.
  2. Overheating: If your wax melts are getting too hot, they can start to smoke. Make sure your warmer is not too powerful for the wax melts you are using.
  3. Moisture: If your wax melts have absorbed moisture, they can produce a mist-like vapor when heated. This can also cause spitting and popping sounds.
  4. Dirty Wax Dish: Ensure that the dish where the wax sits is clean and dry before use. Residual water or debris can cause bubbling and vapour. 

By addressing these factors, you can enjoy a cleaner and more pleasant wax melt experience.